Your Guide to a Smooth Furniture Experience

Welcome to the Mega Furniture family! We're excited to help you furnish your home. To ensure everything goes smoothly from purchase to placement, we've put together this guide based on our store policies.

Part 1: Your Delivery Explained (FAQ)

When will my furniture be delivered?

Delivery Days: We deliver on Monday, Wednesday, Thursday, Friday, and Saturday.

Delivery Window: We cannot set an exact time, but we will provide you with a 4-hour delivery window (between 8:00 AM and 6:00 PM).

Confirmation is Key: You MUST confirm your delivery two days in advance. If we don't receive a confirmation, your delivery will be postponed.

What if I need to reschedule or miss my delivery?

Rescheduling: You can reschedule for free up to 48 hours before your delivery day. Rescheduling within that 48-hour window will result in a new delivery charge.

Missed Appointment: If you miss a confirmed delivery, a $119.00 redelivery fee will be charged.

Part 2: The Pre-Delivery Checklist

To ensure a quick and damage-free delivery, please complete the following steps before our team arrives.

Measure Your Space: Ensure your new furniture has at least 3 inches of clearance through all doorways, hallways, and in its final placement area. Our team is not responsible for damage due to tight fits.

Clear a Path: Our team includes assembly, but they cannot move your existing furniture. Please clear the entire path from your door to the furniture's new spot.

Protect Your Home: Please cover wood floors or carpets to protect them. Our delivery personnel cannot remove their shoes.

Secure Your Pets: For their safety and the safety of our team, please keep pets in a separate, secure room.

Part 3: Other Common Questions

What is your return policy? All sales are final. We do not offer refunds or exchanges. In the rare case that a return is approved by a manager, a 40% restocking fee will apply. This also applies to all special orders, custom orders, and layaways, which cannot be canceled.

Can I pick up my items myself? Yes! You can pick up from our warehouse at 3941 W Mohave St. Phoenix, AZ 85009.

Hours: Mon, Wed, Thu, Fri, Sat from 12:00 PM to 5:00 PM.

Requirements: The person on the invoice must be present with a valid ID and receipt.

Remember: You are responsible for bringing your own tie-downs and loading your items. Merchandise that doesn't fit in your vehicle cannot be returned.

What if my item is damaged upon arrival? You must inspect every item as it is delivered. If you notice any damage, you must report it to the delivery team before they leave your home.

What if I need a repair later? To start a service claim, please send clear photos or videos of the issue to our customer service team. We will then coordinate an inspection or repair. Please note that we are not responsible for issues not covered by the manufacturer's warranty.

Have More Questions?

Our customer service team is here to help!

• Phone: (602) 688-8900
• Hours: Monday - Saturday, 8:00 AM to 5:00 PM